NEC SL1100 MyCalls

MyCalls

MyCalls provides detailed call activity, allowing you to respond to changing conditions in your business more quickly. Your workforce is your most important asset, and now you can manage your whole team from your PC desktop.

Key Benefits

Enhance Productivity - Statistical data enables staffing levels to be matched to peak call volumes

Control Costs - Comprehensive information about call activity helps prioritise remedial action

Target Productivity Gains - Real-time views of daily call activity and some basic reports highlight areas for investigation.

MyCalls Call Recorder

MyCalls Call Recorder, calls can be effortlessly recorded and archived, providing an effective way of resolving disputes and a useful tool for staff training. With the advanced call recorder, small sections of a call can be named, colour coded and saved separately, enabling you to retrieve crucial information more quickly when needed.

Key Benefits

Reduced Liability - A recorded call provides impartial evidence and greatly reduces costs from dispute resolution.

Secure Access - Recording, playback & storage are totally secure with rapid call identification.

Improved Training - Training and performance reviews are far more effective when calls can be listened to and analysed, consequently improving skills levels within your organisation.

Conversation Share - The ability share a telephone conversation with colleagues so they can capture not just the facts but also the tone and subtleties of the dialogue.

Desktop Suite Lite

This productivity-boosting product has two different functions which can each deliver excellent business benefits;

The Softphone is a portable telephony application, offering you system phone functionality from your laptop, wherever you are; ideal for home and mobile workers. The Deskset is an intuitive application providing full call control from a PC screen. With a click-to-dial facility, you can speed workfl ow while eliminating dialling errors. For Microsoft Outlook users, Deskset can even integrate with your Outlook contacts, providing a click-to-dial function within email for further time-saving benefits.