Screen-pops - Detailed caller ID information can be viewed before answering the call. This enables a more personal service such as greeting a caller by name, and responding more quickly to requests. Calls from top customers can also be prioritised.
Presence - Status of all staff is displayed on the operator’s PC, allowing them to take an individual approach to each call. Notification of the expected return time is also displayed.
One-touch dialing – Speeds up call control - with single-click transfers and hot buttons.
Message Management - Operators can review and re-distribute voice and fax messages collected in a entral mailbox to any users in the organisation without leaving their desks.
Graphical User Interface (GUI) - Easy to use, your operators simply point and click or use hot keys to answer, transfer, hold or make calls far quicker than traditional telephony.
Call recording - Simply click on the“Record” button while the caller is speaking. Each recorded conversation can then be directed to the appropriate person’s mailbox