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Vertical Wave Add On Applications
Vertical Wave Add On Applications
Vertical Wave Add On Applications
Further increase the productivity and power of your Wave IP system with optional addon applications. Also preinstalled on every Wave IP system, these applications are ready to run when you’re ready to use them with a simple license.ext to edit it.
Wave Contact Centre
Add powerful contact center capabilities with a simple agent license. Enterprise-class features and capabilities that can turn any employee or group into a first class call center queue.
Key Features & Benefits
Simple per-agent licensing model
Wave ViewPoint - desktop client for Agent and Supervisor views
Coach, monitor and join
Flexible Call Distribution: Skills , Cost-based mixed-mode routing
Rules-based overflow and redirection of callers
Real-time dashboard for queue, caller and agent statistics
Support for Remote agent - agent can using any external phone
Rules based call recording - record all calls, or an agent or perform random sampling
Specific On-hold messaging
Comprehensive contact center reporting package
Campaign tracking and call tagging with unique IDs
Wave Fax Manager
Improve operational efficiencies and compliance with automatic fax routing. Ensure precise delivery of critical, confidential and legally binding business communications.
Features & Benefits
Streamline fax communications by automatically routing and delivering inbound faxes to recipients via email
Outbound fax capabilities for on-demand fax applications
Reduce TCO of fax infrastructure by leveraging Wave IP's integrated TCO solution
Secure faxing that integrates with any mail server via SMTP
Automatically digitises faxes for organizational filing, sharing and paper reduction
Wave Call Classifier
Dramatically improve your customer service and create a competitive advantage with advanced call routing based on real-time lookup of customer data.
Key Benefits
Identify VIP Customers: Automatically identify caller-by-caller ID, account number and set their priority. Move VIP callers to the top!
Reduce Customer Service Costs: Automatically Identify and Validate callers using relevant criteria before connecting them to service reps or agents.
Provide a personal touch: Automatically identify callers and empower agents with information about caller before the call is answered.
Find most qualified agent: Based on caller needs and/or any other criteria (caller's geographic location, language preference, agent expertise in certain product /service etc.)
Wave Global Reporter
Wave Global Reporter offers valuable enterprise reporting, business intelligence and metrics, across small and large networks. Wave Global Reporter offers managers and executives with the visibility needed to effectively manage,.
Key Benefits:
Network-wide reporting on calls, business rules, infrastructure and more
Reporting can be automated to deliver scheduled reports to meet period-based reporting needs
Reporting data can also be exported to standard file formats for use by other applications
Specific reporting metrics include:
Call Detail reporting
Call management reporting
Facility management reporting
Custom data and variables.
Wave Live Image
Acronis is the industry leader in imaging and disaster recovery solutions for IT managers; now Acronis's powerful Snapshot and Recovery solution is part of Wave IP
Key Benefits
Create snapshot image of entire hard drive for disaster recovery
Schedule snapshot image creation as frequently as you like - daily, weekly, monthly
Store snapshot image locally or off-site
Single step recovery process..
Wave Voice Server
Rapidly deploy cost-effective, next generation speech-enabled (IVR) self-service applications that can greatly enhance customer service, automate repetitive tasks and increase staff productivity
Features & Benefits
Open standards based IVR means fast roll-out and low deployment costs
Example applications
- Automated order placement
- Pharmacy prescription refill
- Order delivery status
- Outbound, automated notification by fax, page, or voice message
- Employee time and attendance; voice access to shift schedules
- Personalised assistance applications; find the nearest office locations, etc
Develop and deploy a custom application or purchase a pre-built application
Utilize Vertical Professional Services for more complex application needs
Wave CLICK-TO-DIAL
Improve operational efficiency and productivity by easily dialling a phone number from your PC screen, whether that be on your web browser, CRM application or number. Click-To-Dial allows you to simply call by selecting the phone number on the screen followed by pressing a shortcut key to dial the number, it’s that simple!
Features & Benefits
Increase users productivity and efficiency of dialling new numbers
No more missed dialled numbers
